Privacy Policy

1. Who we are

Let Haven is a trading name of Jay Serene Property Ltd, company number 15357142, registered office at 11 Skybridge Close, Coventry, CV6 5SD. You can contact us at info@lethaven.com. We are the data controller for the personal information you give us through this website.

2. The data we collect

We only collect the information you give us through our contact form. This includes your name, email address, phone number, property postcode and other property details you provide. We also collect basic website analytics and cookies to understand how the site is used.

3. Why we use your data

We use your information to assess whether your property is suitable for our service and to reply to your enquiry. The lawful basis for this is our legitimate interests as a business and the steps needed before entering into a contract with you.

4. How long we keep it

We keep enquiry details for up to 12 months, then delete them unless we are working together.

5. Sharing your data

We do not sell your personal data. We only share it where needed to respond to your enquiry, or where the law requires us to.

6. Your rights

You have the right to access, correct or delete the personal data we hold about you. You also have the right to object to or restrict how we use it. To use any of these rights, contact us at info@lethaven.com.

If you are not satisfied with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

7. Contact us

If you have any questions about this policy or how we use your data, email info@lethaven.com.